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Claims Management

We will -

• Make contact as soon as practical
• Ensure immediate attention
• Communicate with loss adjusters
• Supervise lodgement of documentation
• Monitor progress
• Negotiate with insurers to obtain prompt and equitable settlement

Click here to Submit a Claim

The completed claim form will be lodged on your behalf and subject to policy terms and conditions.

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What to do in the event of a claim?

Step 1:

Emergency/Makesafe Repairs

In the event of a claim relating to storm, water, fire or glass breakage, outside of general office hours,  please call your local office number.  Our after hours message will provide you with a mobile number to contact.  If you are unable to make contact on the mobile provided please arrange for appropriate emergency repairs to take place and call us back the next business day to advise what action you have taken.

Step 2:

Completion of Claim Form / Contact Local Office

For any Householder or Motor Vehicle claims, complete our on-line form or contact your local office                                                                                                              

Step 3:

What is required?

Motor Vehicle

• Driver’s name, address, licence number (including expiry date) and date of birth
• Obtain a repair quotation (repairer of choice – 1 only required)
• If the Third Party is at fault, full third party details are required (i.e. name, address, phone number and registration number)
• Police Report details where applicable 

Windscreen

• Book your vehicle in for repair with Windscreen's O'Brien on 1800 645 011
• (if you provide your policy number in most instances, they will bill us direct)
• Complete our on-line claim form – repair the windscreen and provide tax invoice

Storm Damage

• Refer to step 1
• If emergency repairs are required to minimise loss
• e.g:   Arrange for a tarp on your roof
• Remove tree from  fence/roof 
• Dry wet carpet
• Supply repair quotations

Water Damage to carpets

• Refer to step 1
• If your carpet is water damaged call Steamatic on 1300 783 262 to arrange for the carpet to be dried or contact your local carpet cleaner
• The repairer will need to provide a repair report
• If the carpet is not salvageable, a replacement quotation will be required  

Glass 

• Arrange glass repair
• Repair quotation or tax invoice to be provided   

Accidental Loss/Burglary/Theft/Malicious Damage

• Loss or damage must be reported to the Police and a Police report number obtained
• Proof of ownership must be supplied (i.e. invoice or receipt, user manual, photograph)  
• Obtain a replacement quotation  

Fusion/Machinery Breakdown

• Arrange a repairer report (which is to include the age of the motor)
• Provide a repair quotation  

Power Surge

• Obtain a letter from the local Power Company showing the date and reason for the power surge in your area
• Obtain a repairer report
• Provide a repair/replacement quotation  

Spoilage of Food

• Provide a list and costing of all spoiled food